At Masala Farms, we prioritize customer satisfaction and ensure you have a seamless shopping experience. If you are not completely satisfied with your purchase, our Refund and Return Policy is here to assist you.
Returns
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Eligibility: Items can be returned within 15 days of delivery if they are unopened, unused, and in their original packaging.
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Process: To initiate a return, contact our support team at support@masalafarms.com with your order details.
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Condition: Returns are not accepted for opened or damaged products unless the damage occurred during transit.
Refunds
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Eligibility: Refunds will be processed for returned items that meet the eligibility criteria.
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Timeline: Once the returned item is received and inspected, refunds will be processed within 7-10 business days.
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Mode of Refund: Refunds will be issued to the original payment method.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the product and your order details. We will arrange a replacement or refund promptly.
Non-Returnable Items
Due to hygiene reasons, certain items like opened spice packs or customized orders are non-returnable.
Contact Us
For further assistance, reach out to our customer support team at connect@masalafarms or call us at +91-9756881438.
Thank you for choosing Masala Farms. Your satisfaction is our priority!
